July 27, 2017

Frequently Asked Questions

My Internet service has been shut off, how do I get it restored?

Once you pay your settlement fee on this website or over the phone, we will notify the ISP that you have settled the matter with the copyright owner.

I have never downloaded any music or movies from the Internet, why did I get this notice?

We have communicated with a computer using the IP Address listed in the notice. In order to maintain their "Safe Harbor" from copyright infringement liability, your ISP is required to demonstrate that they have a policy for terminating repeat infringers. As a part of that process, the ISP forwards our notices to you.

You may have a family member who installed peer-to-peer software on a computer that uses your internet service without your knowledge. In rare cases, you may have had a neighbor use your wireless internet connection if there is no password on your wireless router. Most internet service provider contracts state that the contract holder is responsible for actions taken on their internet service.

What is an IP Address?

Every machine on the Internet­ has a unique identifying number, called an IP Address.

See http://computer.howstuffworks.com/internet/basics/question549.htm

What is my IP Address?

Click on this link to see your computer's IP Address.


What is the IP Address shown does not match the IP Address on the notice?

Occasionally, your ISP may change the IP Address that your computer uses. Your ISP has verified that at the time your computer was used for copyright infringement, it was using the IP Address stated in the notice.

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Pay a Notice

Pay a Notice

If you have received an email notice from your ISP with a subject that starts with "Unauthorized Use of Copyrights Owned Exclusively by..."

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